Here at Rivers Edge Pet Resort we take pride in giving you a better experience than you expect with Superior Customer Service & respect for your time and your busy life.
Every business in existence ‘says’ they focus on customer service. It’s usually worded in a carefully planned mission statement that sounds something like, “At ABC, Inc, our focus is the customer…blah, blah blah”.
At Rivers Edge Pet Resort, we have built our business around the concept of providing “Superior Customer Experiences” to every one of our beloved and valued customers / furry family members and we go above and beyond to treat your pet as Part of Our Family.
We have an excellent team here at Rivers Edge Pet Resort who knows and understands the importance of this concept and they execute Superior Customer Experiences for the people who walk through our doors each day.
Service Is Our Top Priority
Here at Rivers Edge Pet Resort, we have one simple priority:
Give the customer a better experience than they expect.
You’ll receive a warm hello and a smile when you enter our Resort.
You will be thanked upon leaving the Resort – we appreciate your support always!
You’ll never find one of our employees chatting on their phone instead of helping you or caring for your furry family member.
We attempt to accommodate your busy schedule or your times of departure for your vacation needs. If our posted hours don’t work for you, please let us know and we will try and accommodate your schedule as much as we can.
Our hours are set for the care & comfort of your furry loved one/s. We are available 7 days a week to help accommodate your needs as a customer.
We break-down, clean and sanitize several times a day EVERY day because you and your furry family member/s deserve nothing less.
We want to help you and your furry family members live a healthy and rewarding life!
- Indoor/Outdoor accommodations
- Covered screened-in patio runs
- Outdoor private yards and paddocks
- Kitty Play Area
- 3-tiered Kitty condos with Sherpa bedding
- Nature Walk
- Pool Time
- Premium Play Yard
- Pampered Pup Package
All Guests are required to be up to date on all vaccinations and be on a flea/tick and heartworm prevention program. All vaccinations must be emailed to us prior to your reservation at firstname.lastname@example.org
- Rabies: 1 or 3 years
- DHLP: 1 or 3 year
- Bordetella: 1 year
- Rabies: 1 or 3 years
- FVRCP: 1 or 3 years
- Feline Leukemia: 1 year
We strongly recommend bringing your pet’s own food to avoid any type of G.I. stress to your furry friend.
Your food must be packaged individually portioned and labeled with your furry family member’s name on each bag or in a sealable container. If you have an extended stay, please contact us for different instructions.
We can’t accept bags of opened or unopened food – We give each dog their own personal cubby for their belongings.
We are happy to include your pets treats as instructed if provided to us.
(We don’t accept rawhides or pig ears).
If you don’t provide your own food, we can provide dry food at a cost of $4.00 per day.