When can I take a tour?
We are only doing meet & greet with staff. We no longer do full facility tours. We prefer by appointment only. Please call to schedule.
Are Reservations required?
Yes. We require reservations. Holiday weekends are very busy so book early!
What should I bring with my pet?
We provide everything you pet needs but suggest a favorite toy and a small blanket or tee shirt from home. Please No oversized beds as all bedding is washed before departure and must fit in the washing machine.
Should I bring food?
We strongly recommend bringing your own food to avoid any type of G.I. stress to your furry friend. Your food must be packaged individually portioned and labeled with your furry family member’s name on each bag. We are happy to include your pets treats as instructed by you if provided to us. (We don’t accept rawhides or pig ears). If you don’t provide your own food, we can provide dry food at a cost of $4.00 per day. We can’t accept large opened bags of your furry friend’s food.
What services do you offer?
What vaccines are required?
Pets boarding with us are required to be on an approved flea/tick and heartworm prevention program & have all required vaccinations up to date. They must be emailed to us prior to your reservation at riversedgepetresort@aol.com.
For Dogs:
For Cats:
Rabies: 1 or 3 years
FVRCP: 1 or 3 years
Feline Leukemia: 1 year
What Forms of Payment do you accept?
We accept Cash, Visa, MasterCard, Amex, Discover Card, Debit Cards, ApplePay and PayPal.
If I call during your regular business hours why do I receive your voicemail?
We are occupied caring for your furry family member and apologize for any inconvenience. Please leave us a message or email us at riversedgepetresort@aol.com and we will get back in touch with you as soon as possible.
- Announcing the New Customer Portal!If you are not set up yet, please set up your portal by following the instructions below. If you need any help, please email us and we will call you and walk you through enrolling. (If you get a notice – Can’t find account, please contact us and update your email address – you can try your phone number instead of email). If you are a new customer please include on reservation request New and we will set up your portal.Desktop or Internet browser set up: Enter your cell number or email and click reset password for portal access – First time use You can access the Customer Portal by following this link —- https://riversedgepets.portal.gingrapp.com
For APP – If downloading the app you will need the below access code. You can also now easily manage your account, submit booking requests, and more while on the go using the all new mobile app! Gingr for Pet Parents in the Apple App Store or Google Play Store, and enter invite code 253699.